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Digital Customer Support Representative

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Communications
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Spark-Ormco
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789 Total Views

Ormco is searching for a passionate, energetic individual to join the Digital Customer Experience team. The focus for the Digital Customer Support Representative will be on providing excellent service and product support, building and maintaining relationships and working closely and accurately within established guidelines. We are looking for a well-rounded service professional with a hands-on mentality as well as outstanding communication and problem-solving skills. You will be working in an environment based on teamwork, respect, performance, and responsibility. This is a unique opportunity to join a successful business within Danaher’s dental platform with growth opportunities.

 

RESPONSIBILITIES:

  • Develop and foster customer relationships through professional, courteous, and efficient service for all basic customer experience requests by phone or e-mail.
  • Ensure the efficient and accurate completion of all basic customer transaction requests including issue resolution and expedited production.
  • Resolve customer inquiries, concerns and complaints either directly or by referring to another team member as needed.
  • Develop and maintain productive, professional cross-functional working relationships.
  • Maintain and work within the support e-mail inbox, addressing emails in a timely manner.
  • Resolve technical issues with established templates and guidelines.
  • Receives and addresses product and service complaints, referring them to designated departments for further investigation.
EDUCATION/EXPERIENCE:
  • High School Diploma or equivalence
  • 2+ years customer service or sales experience is preferred
  • Dental and/or orthodontic knowledge is preferred
  • Qualified applicants will possess:
  • Relentlessly customer focused; uncovers customers’ needs uses these insights to drive problem solving.  Balances needs of customers with the needs of the organization.
  • Creates followership through collaboration. Creates strong commitment and promotes open dialogue.
  • Ability to prioritize tasks in real time and exercise judgment.
  • Clear and organized communications skills (written and verbal).
  • Proven work ethic demonstrating perseverance and consistency.
  • Ability to learn quickly and problem solve according to provided guidelines and templates
  • Proven follow-up skills. Knows how to close the loop on open issues. Keeps tabs on multiple projects and completes accordingly.
  • Working knowledge of Microsoft Office Suite, including Microsoft Outlook, Word, Excel, Power Point
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
 #LI-MC1

About Envista

Envista is a global family of three companies and more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including KaVo Kerr, Nobel Biocare Systems, and Ormco, partner with dental professionals to help them deliver the best possible patient care.


Envista separated from Danaher as an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com.

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