We champion creators of confidence.

Customer Relations Associate (French Native)

📁
Customer Support
💼
Ormco
📅
517 Total Views

The Customer Relations Associate is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.   

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism 

  • Responsible for handling order and requests from Sales Reps, Direct customers or distributors in a timely manner with emphasis on accuracy and professionalism

  • Responsible for handling credit and re-bill requests from Doctors, Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.

  • Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer

  • Responsible for supporting Sales Reps in upselling products 

  • Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner

  • Provides customer with accurate information regarding our products and sales promotions

  • Responsible for making sure that complaints are handled or put through to the right department for a quick follow up

  • Complies with ISO procedures

  • Performs other responsibilities/duties that may be assigned


Most Important Qualifications and Competencies:

  • Minimum of 3 years’ experience in customer service and/or customer account management and working for an international company

  • Must speak native French, including fluent in English, capable to verbally communicate with customers and management

  • Excellent communication skills (friendly, positive and efficient)

  • Intelligent and pro-active in finding solutions

  • Independent worker

  • Go getter (Sales oriented) 

  • Excellent phone voice and skills

  • Reliable and high sense of responsibility and urgency

  • Commercial skills (ability to hear sales opportunities and to act upon it)

  • Flexible (in working hours and jobs that are assigned)

  • Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)

  • Resistance to stress and ability to prioritize

  • Accurate 

  • Ability to adapt and implement new procedures as required to provide excellent customer service

  • Ability to guide and teach fellow team members

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Ormco

Netherlands, Utrecht, Amersfoort

📁 Customer Support

Total Views: 1499

Ormco

Netherlands, Utrecht, Amersfoort

📁 Customer Support

Total Views: 1027

Ormco

Netherlands, Utrecht, Amersfoort

📁 Customer Support

Total Views: 632

Be a champion

At Envista, we believe true champions lift others up.

And they do more than win - they stand for something bigger.

Our Employees are our champions; they work to be their best, help others be theirs, show up every day to make a difference, and celebrate the difference in others.

At Envista, we commit to our teams, our businesses - and above all - the professionals who improve patients' lives.

 
OUR BUSINESSES

Transforming the dental industry.

The innovative companies that are part of Envista help dental professionals deliver the best possible patient care, every step of the way.

Kavo Kerr Logo

For more than 100 years, KaVo and Kerr have been serving the needs of dental professionals. As industry leaders, and with rich expertise and product development, we continue to improve our clinical products and services to support dental professionals in the best diagnosis and treatment of their patients.

Learn More
Nobel Biocare Systems Logo

Built on over 60 years of continuous innovation, Nobel Biocare Systems is a world leader in the field of innovative implant-based dental restorations – from single-tooth to fully edentulous indications.

Learn More
Kavo Kerr Logo

Ormco has a distinguished 50+ year history of providing the orthodontic profession with high quality, innovative products backed by attentive customer service and educational support.

Learn More
WHAT OUR EMPLOYEES SAY
Torell Jackson Employee Testimonial Video 

Torell Jackson Senior Product Manager KaVo Kerr

William Irwin Employee Testimonial Video 

William Irwin Director of International Product Management KaVo Kerr

Employee Testimonial Video 

Poornima Gopalakrishnan Director of Inside Sales KaVo Kerr

“Envista was created with cultural enthusiasm for continuous improvement, personal and professional development, and championing creators of confidence — employees and customers alike.”

Curt Bludworth

Chief Human Resources Officer