Senior Manager, People Operations APAC

Role Summary

The Senior Manager, People Operations APAC leads the delivery of People Operations services across the Asia Pacific region, ensuring consistent, compliant, and employee-focused experience throughout the employee lifecycle. This role partners closely with HR, finance/payroll, HR technology, and business leaders to drive operational excellence, service delivery performance, process standardization, technology adoption, and continuous improvement across the region. The position also leads a team of People Operations professionals supporting multiple APAC countries within a global operating model (e.g., CHN, JPN, IND, AUS, THA, TWN, HKG, SGP, NZL, IDN, KOR, MYS, VNM)

Key Responsibilities

• Drive the design, development, sustainment, and continuous improvement of People Operations function in APAC in partnership with global People Operations teams for consistency and aligned governance.
• Lead People Operations service delivery across APAC, ensuring high-quality support for employees, managers, and HR partners.
• Oversee employee lifecycle processes including onboarding, job changes, leave administration, organizational changes, and offboarding - aligned with global systems and standards.
• Manage HR inquiry and case management operations (Tier 0-2), ensuring timely and effective resolution of employee and manager requests.
• Ensure compliance with labor regulations, company policies, data privacy requirements, and operational controls across the region.
• Monitor service delivery metrics, operational performance, and employee feedback to drive continuous improvement.
• Build strong partnerships with HR business partners, centers of excellence, payroll, finance, IT, legal, and business leaders.
• Lead, coach, and develop a high-performing regional People Operations team.

Key Capabilities

• Service Delivery Excellence - Ability to lead scalable HR operations that balance quality, responsiveness, compliance, and employee experience.
• Regional People Leadership – Can effectively lead teams and operations across multiple countries, cultures, and regulatory environments.
• Continuous Improvement – Process orientation and ability to improve operational efficiency and drive sustainable service improvements.
• Data & Operational Insight - Uses metrics and analytics to identify trends, manage performance, and build a story to support decision-making.
• Stakeholder Partnership - Builds trusted relationships across HR, business leadership, finance, payroll, and functional teams to achieve shared objectives.
• Compliance & Risk Management - Maintains strong operational governance while ensuring compliance with legal and regulatory requirements.