Customer Care Data Entry

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promptly and accurately processes customer orders via Customer Relationship Management (CRM) system.
• Responds to customer inquiries through written correspondence and occasionally via phone.
• Utilizes good judgment and takes ownership to ensure timely resolution of escalated issues that arise. 
• Proactively inform leadership of any foreseen issues or challenges in incorrect orders.
• Effectively collaborates with other departments when needed for prompt customer service, and willingness to contact sales representatives and customers for proper information needed.
• Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.
• Participates in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction.
• Attends required department training on and offsite when needed.
• Follows company policies and procedures including quality and safety.

QUALIFICATIONS:

• High school diploma or equivalent required
• Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required.
• Ability to type 40 wpm with 95% accuracy.
• Proven success in quickly learning computer systems required.

PREFERRED SKILLS:

• Familiarity with using electronic document management systems is required.
• Strong attention to detail is required. 
• Ability to understand and interpret data required. 
• Customer-centered mindset and ability to effectively deescalate emotions required. 
• Proven success in prioritizing assigned work required. 
• Effective verbal and written communication skills in English in B2 level or above is required.
• Proficiency in reading and interpreting documents in English in B2 level or above is required.
• Ability to collaborate with cross-functional teams.

OTHER QUALIFICATIONS:

Physical Demands

• Constantly sits.
• Frequently uses hands and fingers. 
• Occasionally walks and stands.
• Rarely bends and stoops.
• Occasionally reaches up/down with arms.  
• Occasionally lifts and/or moves up to 5 lbs.