Job description

ABOUT ENVISTA HOLDINGS CORPORATION

Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com.

Key Responsibilities

Build and maintain strong relationships with customers through daily interactions.
Engage in proactive collection activities via telephone calls, emails, reminders, and account statements.
Monitor customer accounts and perform daily collection activities on overdue payments.
Prepare collection arrangements, payment plans, or extended terms as needed.
Handle customer inquiries, resolve issues, and process adjustments in line with company policies.
Process customer payments and provide support with payment posting clarifications.
Collaborate on refund processes when required.
Maintain accurate and up-to-date customer account records, including portfolio clean-up, audits, and reconciliations.
Review, validate, and recommend release of customer orders on credit hold in accordance with Envista credit policy.
Partner with Sales Managers, Sales Representatives, and Customer Service teams to review customer status and support new order decisions.
Drive actions to improve Days Sales Outstanding (DSO) and reduce bad debt exposure.
Perform ad-hoc tasks and additional duties as assigned.

Job requirements

Qualifications

College-level education in Finance, Accounting, Business, or a related field (e.g., Technical Degree or equivalent).
2–4 years of experience in similar customer-focused or collections roles.
Credit collection certification or qualification is required.
Proficiency in Microsoft Office tools, including Excel, Outlook, Teams, and other relevant applications.
Strong ERP system experience, with SAP or Oracle proficiency required.
Experience working with CRM systems (e.g., Trust IT) preferred.

Critical Skills/Technical Know-How:

Fluent in English.
Ability to work in fast‑paced shared‑service environments, managing a high‑volume portfolio.
Familiarity with automated dunning/collection tools (HighRadius, GetPaid, or similar).
Understanding of the credit collections process and use of collection automation tools is desirable

Conditions

This position is Hybrid, 3 days from the office and 2 days from home.
Envista Holdings in Costa Rica is in Heredia, La Aurora, Ultrapark 1.

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Operating Company:

Corporate

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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Job details

Operating Company:

Corporate

Location:

CRI - San Jose - Multiple OpCo

Date Posted:

2026-06-03

Req Number:

R5026507

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Benefits

Caring for our employees and their families

Health & Wellbeing

We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.

Retirement & Financial Benefits

We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.

Life & Disability Insurance

We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.

Paid Time Off

We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.

Learning & Career Development

We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.

Our hiring process

At Envista, we’re committed to helping you feel conﬁdent and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

1. Application Review

After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.

2. Interviews

You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.

3. Offer Decision

If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.

4. Onboarding

Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.

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Caring for our employees and their families

Our hiring process

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