The Manager, Key Expert & Clinical Education Programs manages and executes DEXIS North America Key Expert (KE), clinical education, regional event, and strategic partnership programs. Working within established Marketing priorities and functional guidelines, this role translates business, customer, and market needs into high-quality educational programs, expert engagements, content activations, and partner initiatives. The position works independently across multiple concurrent programs, applies professional expertise to solve complex program challenges, and serves as a resource to internal stakeholders on KE engagement, clinical education, and event execution. In partnership with Marketing, Sales, Product Management, Professional Education, Regulatory, Legal, HCC/Compliance, and external organizations, the role ensures programs are well planned, consistently executed, measurable, and compliant with applicable requirements.

KEY RESPONSIBILITIES

Key Expert Program Management

• Manage the day-to-day North America KE program in alignment with established DEXIS portfolio and Marketing priorities.
• Identify and assess prospective experts using established criteria; coordinate onboarding, contracting, disclosures, renewals, and required documentation with Legal and HCC/Compliance.
• Maintain KE profiles, engagement plans, program history, contractual status, content readiness, utilization, and performance information.
• Coordinate appropriate KE opportunities, including lectures, workshops, webinars, advisory engagements, articles, case development, and congress participation.
• Prepare faculty for assigned programs by coordinating product immersion, approved messaging, presentation development, rehearsals, logistics, and feedback.

Clinical Education Program Execution

• Plan and execute assigned in-person, virtual, hybrid, regional, dealer-supported, and society-based clinical education programs, including regional CE courses initiated or led by Sales.
• Use customer, Sales, and market insights to recommend program topics, formats, audiences, and learning objectives within established annual priorities.
• Develop and maintain repeatable program materials such as faculty guides, run-of-show templates, event checklists, equipment plans, and post-program resources.
• Coordinate content review with Clinical, Product, Regulatory, Legal, and other stakeholders to support accurate, evidence-based education aligned with approved claims.
• Identify opportunities to extend successful education into reusable assets in partnership with Content, Digital, Product Marketing, and Professional Education.

Thought Leadership & Content Activation

• Execute expert-led thought leadership activities against established Marketing and portfolio priorities.
• Coordinate opportunities for KEs and DEXIS subject-matter experts to participate in conferences, publications, webinars, podcasts, professional communities, and owned channels.
• Partner with Communications, Content, Digital, Product Marketing, and agencies on editorial calendars and the repurposing of approved expert-led content.
• Monitor clinical trends, competitor education, association agendas, and engagement results and provide recommendations to improve future programming.

Strategic Partnerships & External Engagement

• Manage assigned relationships with dental associations, education providers, study clubs, dealer partners, publications, conference organizers, and other professional organizations.
• Evaluate sponsorship and partnership opportunities using established criteria for strategic fit, audience quality, educational value, cost, compliance, and expected outcomes.
• Coordinate plans, deliverables, faculty, content, promotion, lead capture, follow-up, and performance reviews for assigned partnerships.
• Serve as the primary day-to-day contact for assigned partners and coordinate internal stakeholders to support consistent execution.

Clinical Events & Operational Excellence

• Coordinate professional education programs, regional meetings, workshops, and strategic events, including Sales-led regional CE courses.
• Provide standardized tools and guidance to Sales and other internal stakeholders to support consistent and compliant regional program execution.
• Manage Cvent or comparable platforms for registration, communications, attendance tracking, reporting, and participant experience.
• Maintain integrated calendars, timelines, dependencies, and risk trackers across assigned KE engagements, education programs, events, and content activations.
• Manage vendors, logistics, equipment, materials, purchase orders, program budgets, reconciliations, and reporting within approved plans.

Measurement & Continuous Improvement

• Track established program measures such as participation, engagement, learner feedback, content performance, KE activation, audience quality, budget performance, and follow-up activity.
• Implement post-program evaluations and stakeholder feedback loops; analyze results and recommend practical improvements.
• Prepare dashboards and business updates summarizing program results, risks, issues, and recommended next steps.
• Use program data and stakeholder feedback to recommend adjustments to faculty, topics, formats, locations, partnerships, and execution approaches.

Cross-Functional Collaboration, Governance & Compliance

• Coordinate cross-functional planning and execution with Sales, Marketing, Product Management, Clinical, Professional Education, Communications, Regulatory, Legal, Finance, and HCC/Compliance.
• Apply established intake, review, approval, contracting, documentation, and escalation processes and recommend process improvements where appropriate.
• Ensure assigned programs adhere to DEXIS policies, SOPs, contractual requirements, approved claims, and applicable healthcare-professional interaction requirements.
• Maintain accurate, audit-ready records for contracts, approvals, attendance, expenses, payments, content, disclosures, and program outcomes.
• Lead assigned projects and workstreams with manageable risk and resource requirements; perform other duties as assigned.

KEY DELIVERABLES & SUCCESS INDICATORS

• Reliable execution of the annual KE and clinical education program plan within approved priorities and budget.
• A current, contract-ready KE network with accurate records and documented engagement activity.
• Consistent, repeatable education programs and toolkits that support high-quality regional execution.
• Coordinated expert-led content and speaking activations aligned with established Marketing priorities.
• Compliant program execution, strong event operations, and complete audit-ready documentation.
• Timely reporting and actionable recommendations based on program data and stakeholder feedback.
• Strong working relationships with KEs, learners, external partners, Sales, and cross-functional stakeholders.