Installation and Database Specialist

This position’s primary function is to perform and assist with software installations and/or imaging database services. Imaging database services include migrations from an existing database to a new one. Candidates must be comfortable working in a fast-paced and ambiguous environment and can self-define tasks, deadlines, and next steps as needed. The candidate will partner with the North America regional DEXIS commercial team and North America technical support. The ideal candidate is solution-obsessed, customer-driven, and highly motivated.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ranges from full installation to assisting with installation of DTX Studio software.
• Provide high-level customer-centric interactions to internal and external customers, communicate proactively with all stakeholders, and address concerns with urgency.
• Skillfully diffuse difficult customer situations by exhibiting empathy, understanding and reassuring the customer, taking ownership, and creating unique solutions to the customer’s needs.
• Primary technical resource to interface with the customer’s IT Staff and Dealer Partners for DTX Studio software installations.
• Partners with North America Subject Matter Experts (SMEs) for any technical escalations
• Collaborates with the NA DEXIS Technical Support and Field Service teams to address DEXIS software and hardware issues while ensuring the customer sees all as one team.
• Performs database migration services to move patient data from one imaging database to another
• Performs practice management ID renumbers to an existing database.
• Mentor and support technical and how to implement inquiries related to database services and DTX Studio software installations.
• Document all work and communications under the customer’s account in CRM.
• Other related duties/projects as directed.

Key Abilities:

• Passion for process improvement and problem-solving.
• Upbeat, even-tempered, and empathetic, with the ability to address challenging situations with candor, understanding, and patience.
• Dependable, proactive and outcome-driven
• High degree of ownership, initiative, attention to detail, and curiosity
• Ability to multitask and manage multiple projects simultaneously.
• Ability to prioritize tasks, complete projects, and adhere to deadlines.
• Ability to communicate effectively and professionally in both written and verbal forms.
• Ability to inform, convince, and persuade others to action on key initiatives.
• Must be willing and able to work closely with other departments, peers, etc.