Director, Support Services- DEXIS (Remote-AZ/GA/IL/PA/TX)

The Director Support Services leader must be hands-on and detail-oriented, but also a visionary to strategically commercialize the DEXIS service portfolio.  This role will have direct influence and impact to the North America Commercial team.  Consistency in applying policies and procedures is critical.  This role is very customer focused providing accurate information to all relevant stakeholders.  The individual must be a professional, who can deliver results and develop the talent within their group.   The Director of Services must have strong interpersonal and communications skills.  The candidate will be independent, capable of operating in a fast-moving and ever-changing environment, and able to make difficult business decisions, especially those that involve people.  The individual must be skilled to lead a team through the change curve and adoption of presented process, procedure, product, or responsibility changes.

REQUIREMENTS:

• 4-year college degree.
• 5+ years of previous leadership experience.
• 5+ years of experience in Sales and/or Service with customer-focused performance metrics and continuous improvement management, resource management, and staff performance evaluations.
• Intermediate Proficient with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).
• Experience with revenue generation and performance metrics.
• Ability to learn and apply new skills quickly.
• Ability to adapt to a rapidly changing environment, and to work under pressure.

PREFERRED QUALIFICATIONS:

• MBA
• EBS Certified Practitioner in PSP, VSM, VMDM, or TPI
• Experienced in project management
• Field service dispatching management
• Ability to diffuse difficult situations as well as develop plans and track associated issues to completion
• Demonstrated process development and implementation experience.
• Proven experience of learning and applying new skills quickly
• Ability to positively adapt to rapidly growing and changing environment, while working under pressure.
• Excellent written and verbal communication skills
• Demonstrated history of excelling in previous positions, with growing leadership and management responsibilities
• Business and political acumen

Internal relationships:

• Reports to the Vice President of Commercial, NA
• Frequently interacts with all functional departments

External Relationships:

• Frequently interacts with end customers, commercial team and partner dealers

Personal Trait Profile:

• Leadership: Able to inform, convince, and persuade others to action on key initiatives
• Team/Customer Orientated: Willing and able to work closely with other departments, peers, etc.
• Interpersonal Savvy: Builds constructive and effective relationships inside and outside the organization. 
• Flexible/Creative: Able and willing to think outside of the box and demonstrate flexibility within the role.
• Results-orientation: Ability to deliver results and have a desire to win.
• Professional Work and Detail Orientation: Excellent attention to detail, and all work must be at a high level of professionalism.
• Communication: Effectively communicate in both written and verbal forms
• Positive Attitude: Does what it takes to successfully accomplish goals
• Soft Skills: Ability to engage customers verbally in a professional manner

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