DEXIS Project Manager, Customer Experience (Hybrid-Quakertown, PA)

DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.  

Who is DEXIS and why should you join the team?  

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.     

Where are we?  

Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software.  The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field.  A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.    

Why You’ll Love Working Here

We offer competitive pay and bonuses, comprehensive benefits starting Day One, and a generous 401(k) match. You’ll enjoy paid time off, tuition reimbursement, and strong leave programs that support you and your family. Our state‑of‑the‑art facility features an on‑site fitness center, café, outdoor patio, employee lounge, and EV charging—plus a culture that values community involvement and employee appreciation.

POSITION SUMMARY:

The primary function of this position is to analyze and optimize business processes that improve the customer experience. This position will collaborate primarily with customer service and technical support to understand business transactional process requirements and implement solutions to improve quality and delivery. This position will also require collaboration with many other areas of the business (e.g., operations, logistics, finance, supply chain, IT & business intelligence, sales operations, and commercial teams) to properly analyze process and data requirements both upstream and downstream before implementing solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Analyze existing business processes.
• Identify and prioritize improvement opportunities.
• Coordinate/Lead process improvement projects.
• Collaborate in cross functional teams.
• Implement solutions to optimize/automate processes.
• Perform data-driven analysis.
• Communicate requirements and test solutions.
• Utilize EBS tools for process improvement and project management.

This role requires strong written and verbal communication skills, solid business and management understanding, and proficiency with computer systems and software. The ideal candidate brings a positive, cooperative attitude, strong customer‑facing soft skills, and the ability to work effectively across teams while also stepping into leadership when needed. They must be results‑driven, influential, and capable of driving key initiatives.

The candidate should be self‑sufficient, enthusiastic, task‑focused, and committed to continuous improvement and change leadership. They must also be a logical and creative thinker, confident, poised, and able to create strong personal impact. Flexibility and adaptability are essential, along with the credibility to influence others effectively. The candidate should be growth‑minded and able to articulate—or be willing to learn—the EBS philosophy.