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Digital Technical Support, Field - Northern Italy

Italy, Lombardia, Milano | Modena, Emilia-Romagna, Italy | Treviso, Veneto, Italy | Padua, Veneto, Italy | Bologna, Emilia-Romagna, Italy
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two Envista employees on Manufacturing department

Job description

Join our Ortho Digital team and play a key role in shaping the future of digital orthodontics in Italy. Our SPARK™ clear aligner system has helped treat over one million patients worldwide in the past five years—and continues to grow rapidly.

This is a remote-based position in the North of Italy, offering the opportunity to work at the intersection of cutting-edge digital technology, clinical expertise, and customer engagement, with a strong focus on our clear aligner solution SPARK.

In this role, you will act as a trusted technical partner to dental professionals, supporting them throughout their digital journey. You will be responsible for the initial processing and assessment of digital orthodontic cases, delivering high-quality technical support, and providing on-site and remote Spark demonstrations in close collaboration with our Sales teams.

The role involves 25% of travelling and supporting dental events.

This position is ideal for someone who enjoys combining hands-on digital dentistry, customer training and education, and problem-solving, while building long-term relationships with doctors and internal stakeholders.

You’ll have a direct impact on customer success, product adoption, and the continued growth of SPARK in the Italian market.

#LI-EU1

Job requirements

What We’re Looking For:

  • A Dental Technician or Dental Hygienist background is preferred, along with prior experience in the dental and/or orthodontic industry.

  • Solid understanding of digital orthodontic workflows and manufacturing processes.

  • Previous experience in a similar digital or technical support role, ideally involving:

    • Intra‑oral scanners

    • CAD/CAM systems

    • Digital design software

    • 3D printing and digital dentistry

  • Tech‑savvy and digitally confident, with strong IT literacy (Windows, macOS, MS Office, remote support tools) and the ability to translate technical requirements into practical solutions for users.

  • Strong organizational and time‑management skills, with the ability to manage multiple priorities effectively.

  • A proactive and self‑sufficient professional attitude, combined with a strong team‑oriented mindset.

  • An enthusiastic, logical, and creative thinker who enjoys problem‑solving and continuous learning.

  • Native‑level Italian and fluent English; additional European languages are a plus.

  • Willingness to travel occasionally; a valid driver’s license is required.

  • Based in the North of Italy.

Operating Company:

Ormco

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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Job details

Operating Company:

Ormco

Location:

Italy, Lombardia, Milano | Modena, Emilia-Romagna, Italy | Treviso, Veneto, Italy | Padua, Veneto, Italy | Bologna, Emilia-Romagna, Italy

Date Posted:

2026-05-07

Req Number:

R5026120

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Our hiring process

At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

1. Application Review

After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.

2. Interviews

You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.

3. Offer Decision

If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.

4. Onboarding

Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.

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