Inside Sales Representative

Essential Duties and Responsibilities

• Achieve agreed-upon sales targets within defined timelines.
• Promote and (up)sell DEXIS SW (DTX) solutions, and Service Level Agreements (SLAs) to existing and potential customers.
• Ensure timely subscription/offering renewals and customer retention.
• Drive proactive outreach and engagement for DEXIS SW (DTX) solutions.
• Manage cold and warm leads through structured calling and qualification.
• Convert Sales Qualified Leads (SQL) into Opportunities in close collaboration with commercial team.
• Identify upsell opportunities within the existing software install base, including SLAs.
• Schedule and promote remote demonstrations of DTX solutions.
• Build and maintain strong relationships with end users, ensuring accurate documentation in CRM (Salesforce).
• Conduct post-sales follow-ups to ensure customer satisfaction and uncover additional business potential.
• Respond to product-related inquiries and connect customers with product experts when needed.
• Provide end users official training materials, brochures, and product documentation.
• Work with cross functional departments, such as Marketings and Business Ops, Sales team to drive improvements of standard work to drive success.

Critical Experience

• 3+ years of experience in phone-based sales (Inside Sales) or working closely with dentists as a dental assistant or in a similar role.
• 3 + years’ experience of self-generating leads (preferable).
• Clinical experience from Dental Industry (preferable).
• Proven track record of meeting assigned goals/ sales targets.
• Experience in managing leads, conducting cold calls, and driving campaigns(preferable).
• Experience in collaborating with cross-functional teams (sales, marketing, product)
• Experience in collaboration with Dentists

Critical Skills / Technical Know-How

• Excellent German & Fluent in English  
• Proficient in CRM tools (e.g., Salesforce), MS Office, and virtual meeting platforms is plus
• Excellent oral and written communication in required languages, interpersonal, and collaboration skills
• Skilled in consultative selling and product demonstrations
• Competitive, goal-driven, and consistently top-ranked in sales roles
• Comfortable in scripted, quota-driven environments; adapts scripts with personal flair
• Energetic, polished, and proactive in business development
• Excels at multitasking across multiple screens and tabs
• Analytical mindset with ability to identify upselling opportunities
• Highly organized with strong time management

Knowledge and Qualifications

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
• Strong understanding of sales processes
• Familiarity with Capital Business products in Dental Industry inside sales is a plus.
• Experience with DEXIS software is a plus.
• CRM systems knowledge is a plus  

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