IT Associate Field Services Technician (Mahwah, NJ)

Job Role: IT Associate Field Services Technician

Department: IT Infrastructure & Operations        
Reports To: IT Regional Field Services Manager

Summary
Provides second-level IT support for all employees at Envista, both locally and globally. This includes production areas, distribution areas, and HQ offices. Responsible for PC configuration, imaging, ongoing system updates, and maintenance. Handles LAN/WAN network troubleshooting and vendor coordination. Additionally, this role involves supporting various third-party applications such as Microsoft Dynamics, SAP, Oracle, among others. 

Must reside within a commutable distance to Mahwah, NJ. This is a fulltime onsite role.

Essential Duties and Responsibilities 
•    Deliver professional support in-person, by phone, and in writing.
•    Listen actively, use critical thinking, and prioritize requests.
•    Maintain confidentiality and communicate updates clearly.
•    Resolve or escalate issues via ticketing system.
•    Support LAN, VPN, Citrix, email, and enterprise applications.
•    Install patches, remove malware, and perform preventive maintenance.
•    Install, configure, and maintain Windows PCs/laptops and peripherals.
•    Manage Active Directory accounts and ensure security consistency.
•    Translate documents when needed and conduct local training sessions.
•    Perform second-level troubleshooting for hardware, software, and network systems.
•    Configure and install VOIP phones and mobile devices.
•    Document equipment setup and recycle old hardware.
•    Maintain local IT inventory and purchase hardware as needed.
•    Create and update knowledge base articles and documentation.
•    Participate in local IT projects and patch data drops. 

Competencies: 
•    Sense of Urgency
Must understand and direct the team to address issues by the required SLA timeline.  There are times where critical business functions depend on IT products and services working as soon as possible.

•    Communication
There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.

•    Customer Focus
The IT Field Services Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.
•    Teamwork
The IT team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to work as one group.
•    Soft Skills
The ability to engage customers verbally in a professional manner.
•    Self-Starter
The ability to be sufficiently motivated or ambitious to start a new task or project independently.  
Language Ability:
•    Fluent in the local language and in English.
•    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, reference materials and procedure manuals.  
•    Ability to write reports and correspondence. 
•    Ability to speak effectively before groups.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: 
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Computer Skills: 
To perform this job successfully, an individual should have knowledge of troubleshooting a PC environment, Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of computers, networking and peripheral hardware.
Certificates, Licenses, Registrations:
Desirable but not required MCSE, A+, Network +, CCNA
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds / 23 KG.
Personal Trait Profile:
•    Self-sufficient
•    Enthusiastic
•    Team orientation (knows when to lead and when to follow)
•    Lives the “continuous improvement” philosophy and can drive change successfully.
•    Logical and creative thinker
•    Poised, strong personal impact.
•    Confident
•    Ability to influence others – credible.
•    Ability to articulate the EBS philosophy. 
•    Facilitation skills