Job description
Reporting to the Digital Technical Sr. Manager, the Digital Technical Specialist role within our Dental Digital department will be a remote position from Spain. The role focuses on providing excellent operational and technical support to Dental professionals within Spain and EMEA. With an emphasis on our Clear Aligner SPARK. The successful candidate will be responsible for the initial doctor Onboarding, the technical support of digital orthodontic cases, as well as providing remote support with the installation, and training.
Primary duties:
Provide remote in-depth training, education, onboarding and technical support to customers and local teams for SPARK, IOS, ODB, Insignia, Memotain and future products in the Ormco portfolio.
Diagnose and resolve complex technical issues related to our digital products or services, ensuring timely resolution and customer satisfaction.
Scheduling technical follow up with doctors.
Support customers by phone, email and/or remote support. In some cases, may be required to visit the customer onsite.
Accurately document customer interactions, issues, and resolutions in our CRM ticketing system, and provide regular reports to the Team Manager on recurring or critical problems.
Perform remotely Onboarding for new/current doctors.
Assisting the field teams in case of peaks/necessity.
Foster positive customer relationships by delivering exceptional customer service, building trust, and ensuring customer loyalty.
Collects/reports product improvements or ideas to the Product team.
Maintain internal knowledge through articles, SOPs, and templates.
Understands and support the company's policies and procedures to provide proper and effective support to our customers.
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Job requirements
Dental Technician or Dental Hygienist diploma/certification preferable and/or prior experience within the dental/orthodontic industry.
Prior experience with dental/orthodontic industry including understanding of digital workflow and manufacturing processes.
Previous experience in a similar role including Intra-Oral Scanners, CAD/CAM systems, digital design software, 3D printing and digital dentistry.
Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
Excellent organizational skills.
Proactive, self-sufficient, with a strong team-oriented mindset.
Enthusiastic, logical, and creative thinker.
Native Spanish language skills and fluent English language skills required. Any other European language would be a plus.
Operating Company:
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Job details
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Benefits
Health & Wellbeing
We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.
Retirement & Financial Benefits
We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.
Life & Disability Insurance
We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.
Paid Time Off
We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.
Learning & Career Development
We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.
At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.
1. Application Review
After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.
2. Interviews
You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.
3. Offer Decision
If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.
4. Onboarding
Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.
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