Digital Solution Specialist - Mumbai

Responsibilities:

• Meets monthly, quarterly, and annual sales targets while ensuring timely accounts receivables by aligning with Finance AR Team.
• Provide in depth training, education, onboarding, and Marketing support to customers for Ormco’s digital portfolio suite, Spark Aligners.
• Provides quick response and resolution to customers' queries.
• Establishes a track record of converting key brand business to Ormco’s digital product suite.
• Understands and support the company's sales training policies and procedures to provide proper and effective treatment to all the company's customers.
• Relates new product ideas and product extensions to Marketing for evaluation.
• Creates and utilizes sales and educational strategies, aids, and approaches, to increase customer utilization and educational activity in their territory.
• Follows corporate policies regarding customer entertainment and customer relations while being compliant with the organizational and regulatory norms.
• Develops and fully utilizes territory management tools to include account coverage and fiscal management. This would include block plan organization and budget compliance.
• Reviews and reports complaints received from customers and recommends corrective action through established reporting guidelines.
• Collects and reports competitive information to Marketing Management.
• Prepares periodic reports including weekly call reports, weekly expense reports, periodic general reports, and other reports as assigned.
• Displays or demonstrates product, using all necessary selling aids and clinically established techniques to emphasize salable features and benefits.
• Estimates date of delivery to customer, based on knowledge of company's production and delivery schedules.
• Prepares reports of business transactions and maintains expense accounts.
• Maintains all reporting requirements under established guidelines

Desired work experience, education & skills

• Exceptional verbal and written communication skills in English
• Experience: 5+ years Orthodontic Industry Experience in a sales or training role.
• Education: Graduate degree in either: dentistry, medicine, science or engineering preferably with MBA.

Other desired skills:

• Strong organizational skills with proven time management skills.
• Ability to work independently and creatively.
• Excellent communication skills including verbal and written.
• Demonstrated ability to develop on-going professional relationships with customers.
• Be able to educate and nurture customers during the learning phase
• Result orientated.
• High level of agility and ability to manage internal & external stakeholders.