Job description

Envista is a dental corporation, and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Orascoptic is a dental loupes business that is currently looking for a Customer Service Representative.
In this role, you will be responsible for providing customer service to dental professionals and our sales representatives in Europe.

What is your role going to look like?

As a member of the European team, you will primarily support the German, Dutch, English, and Irish markets.
Act as a primary point of contact for our clients, handling their requests, orders, and possible complaints.
Work with or assist cross-functional departments within the company.
You will cooperate with our manufacturing facility in Jicin and the sales team for the related markets.
A big part of your day will involve order management – receiving, monitoring, reviewing, and processing customer orders in Oracle and SAP.
You can expect to receive requests primarily via email (CRM), via phone, and via Teams chat.

#LI-PG2

Job requirements

What can you look forward to?

25 days of vacation
3 unpaid sick days
Contribution to wellness and leisure activities – Pluxee card
Retirement plan contribution and life insurance
Language courses
Employee Assistance Program
- free consultations in mental health, legal and financial areas for you and your family members
Company discounts
Attractive work environment in Jičín
Free parking in the office
We offer company-sponsored dining – enjoy meals at a reduced price right at work

What will you bring?

Native-level (or C2) German and fluent English are required; Dutch language skills are an advantage.
Customer centric approach
Good communication skills (efficient, friendly and positive)
Curiosity and drive for continuous improvement
Experience or ability to learn CRM and ERP tools
Organizational skills and attention to detail

We’re looking forward to receiving your CV.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

Operating Company:

DEXIS

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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Job details

Operating Company:

DEXIS

Location:

Czech Republic, Hradec Králové, Jičín

Date Posted:

2026-07-07

Req Number:

R5026751

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Benefits

Caring for our employees and their families

Health & Wellbeing

We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.

Retirement & Financial Benefits

We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.

Life & Disability Insurance

We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.

Paid Time Off

We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.

Learning & Career Development

We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.

Our hiring process

At Envista, we’re committed to helping you feel conﬁdent and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

1. Application Review

After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.

2. Interviews

You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.

3. Offer Decision

If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.

4. Onboarding

Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.

Customer Care Representative - German

Caring for our employees and their families

Our hiring process

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