HR Operations Specialist Trilingual

HR Operations Specialist, Trilingual

About the Position

Ormco Global Digital Design is seeking an organized and service-oriented HR Operations Specialist, Trilingual to support efficient and accurate HR service delivery within a Global Delivery Center or Shared Services environment.

This position coordinates employee requests, HR system transactions, pre-payroll inputs, internal communications, vendor activities, and other operational initiatives. The role works closely with employees, managers, HR teams, and cross-functional partners to maintain reliable processes, accurate documentation, and timely follow-up.

The successful candidate will bring a strong operations mindset, attention to detail, and the ability to manage multiple priorities in a multilingual and international environment.

Job Responsibilities

• Manage HR service requests and employee inquiries through ServiceNow or a comparable case management platform.
• Create, update, and monitor Workday transactions related to employee data, organizational changes, onboarding, offboarding, and other employee lifecycle activities.
• Support pre-payroll coordination by collecting, validating, and following up on required information, documentation, and approvals.
• Maintain accurate case notes, trackers, calendars, action logs, and operational status updates.
• Coordinate routine HR communications, including announcements, reminders, invitations, FAQs, and post-event follow-ups.
• Support HR procurement activities, including quotations, purchase requests, invoices, delivery tracking, and vendor coordination.
• Collaborate with HR, Payroll, HRIS, Finance, Procurement, Facilities, Communications, and other operational partners.
• Identify recurring issues, process gaps, delayed inputs, or exceptions and escalate them to the appropriate process owner.
• Follow established procedures and service-level expectations while supporting continuous improvement and a positive employee experience.