Minimum Qualifications

• Completed Degree in Dentistry (Licenciatura Completa).
• Professional proficiency in English (C1).
• Certification in applicable operational processes, with demonstrated performance against established quality and productivity expectations.
• 1+ year of experience in clinical case design, digital treatment planning, quality process execution, or clinical case investigation.
• Strong analytical skills with the ability to interpret clinical and operational data, identify trends, and communicate actionable findings.
• Effective written and verbal communication skills, with the ability to document clinical decisions and collaborate across functions.
• Proficiency with Microsoft 365 applications and experience using electronic document management or comparable quality systems.
• Experience with clinical calibrations, appeal resolution, corrective and preventive actions, or quality improvement initiatives.

Preferred Qualifications

• Working knowledge of root-cause analysis and structured problem-solving methodologies, including 5 Whys and Fishbone analysis.
• Ability to influence decisions and collaborate effectively with clinical, operational, quality, and technical stakeholders.
• Familiarity with regulatory requirements and quality management systems within dental, medical device, or healthcare environments.
• Experience using data-visualization, business-intelligence, salesforce, or case-management tools.

Core Competencies

• Clinical judgment and treatment planning knowledge
• Case investigation and root-cause analysis
• Data interpretation and trend analysis
• Quality and customer focus
• Clear documentation and communication
• Coaching and knowledge transfer
• Cross-functional collaboration and influence
• Continuous improvement and accountability
• Attention to detail and sound decision-making

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