Network & Telecom Services Lead

Job Summary

This position is based on‑site and requires four days per week in the Brea office to support collaboration and business needs.

The Network & Telecom Services Lead is responsible for leading the design, implementation, and operations of Envista’s global network and telecommunications infrastructure. This role provides both technical leadership and resource management while driving strategy across enterprise networking, unified communications (Cisco Voice, Microsoft Teams), and contact center platforms (Genesys).

This position will ensure a secure, scalable, and high-performing network environment while aligning technology initiatives with business priorities.

Responsibilities

Strategy & Partnership

• While this role does not have direct people management responsibilities, the Network & Telecom Services Lead will mentor and develop a team of network and telecom engineers, fostering a high-performance and collaborative culture. There may be opportunity for this role to directly manage people in the future.

• Define and execute network and telecom strategy aligned with business objectives and digital transformation initiatives

• Partner cross-functionally with Infrastructure, Security, Cloud, and Business teams to drive innovation and service excellence

• Manage vendor relationships, including MSPs, telecom carriers, and technology providers

• Develop and manage budgets, capacity plans, and technology roadmaps

Network & Infrastructure Management

• Oversee the design, implementation, and operation of WAN, LAN, and data center networks

• Ensure a cost-effective, reliable, and secure corporate network infrastructure

• Lead implementation of modern architectures (SD-WAN, Zero Trust, cloud networking)

• Ensure high availability, performance monitoring, and capacity planning across the enterprise

• Drive network standardization, automation, and continuous improvement initiatives

Telecom & Collaboration Services

• Own and manage enterprise telecom services, including:

  • Cisco Voice (CUCM, Unity, Contact Center)

  • Microsoft Teams (Voice, collaboration, integrations)

  • Genesys Contact Center platforms

• Ensure seamless integration between voice, collaboration, and network services

• Optimize user experience, reliability, and cost across telecom platforms globally

• Lead telecom modernization initiatives (cloud voice, UCaaS, CCaaS)

Security & Compliance

• Partner with security teams to enforce network security standards and best practices

• Oversee implementation of Zero Trust architecture and secure access technologies

• Ensure compliance with corporate policies, regulatory requirements, and audit standards

Operations & Incident Management

• Ensure proactive monitoring, incident response, and root cause analysis

• Drive SLA adherence and continuous service improvement

• Oversee troubleshooting of complex network and telecom issues

Architecture & Innovation

• Evaluate and implement new technologies to enhance performance, scalability, and security

• Lead network assessments and modernization efforts

• Maintain accurate documentation including diagrams, configurations, and processes