Job Description:
Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.
Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Supervisor with German. In this role, you will collaborate closely with the Head of Customer Care in order to ensure that Nobel Biocare is a reliable, professional and responsive partner for all customers with focus on the DACH market (Germany, Austria, Switzerland).
What is your role going to look like?
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You can expect leading and mentoring a team of 6-8 members.
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Find the best ways to secure and follow up on high standards of Customer Experience (phone calls coverage, backups, professional customer approach).
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We will encourage you to identify improvement areas of all European processes and procedures linked to Customer Service, in line with the Head of Customer Care.
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You care about building and maintaining excellent relationships with various stakeholders (sales, cash collection, finance, warehouse colleagues).
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Supervisors participate on stakeholders’ meetings to represent the CS organisation, and to collect and act on Customer Experience feedback.
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You guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.
This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.
#LI-SM1
Job Requirements:
What will you bring?
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Strong leadership skills with at least 3 years of experience in leading an international team, team-oriented personality, team playing
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Proven successful experience of building and developing high-performing teams
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Stress management, strong structure and goal orientation
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Risk and project management driven by customer focus
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Ability to build strategic work relationships and negotiate with internal and external customers
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Efficient communication, provide constructive feedback, mentorship and coaching
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Fluent level of English language
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C2 level of German
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Basic level of French or Italian is an advantage to cover Swiss operations
Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.
What can you look forward to?
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WELL certified offices
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we’re the only office in CEE with Platinum certification in WELL the only program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature…)
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initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
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25 days of vacation
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4 paid personal days
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Meal vouchers
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Hybrid work model
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Contribution to wellness and leisure activities – Multisport and Edenred
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Retirement plan contribution and life insurance
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Language courses
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Employee Assistance Program
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free consultations in mental health, legal and financial areas for you and your family members
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Company discounts
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Attractive work environment in Prague 8 – Libeň
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Free parking in the office
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Relocation support
Operating Company:
Corporate
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
