Job Description:

The Customer Relations Associate will be based at our office in Denmark, but will support our Norwegian market. The candidate will be responsible for providing exceptional customer service to our customers. This position deals front line with our customer in Norway and represents our company and customer service philosophy with the utmost integrity.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism 
• Responsible for handling order and requests from Sales Reps, Direct customers or distributors in a timely manner with emphasis on accuracy and professionalism
• Responsible for handling credit and re-bill requests from Doctors, Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.
• Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
• Responsible for supporting Sales Reps in upselling products 
• Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
• Provides customer with accurate information regarding our products and sales promotions
• Responsible for making sure that complaints are handled or put through to the right department for a quick follow up
• Complies with ISO procedures

#LI-IF1

Job Requirements:

• Minimum of 3 years’ experience preferably working for an international company
• Must be fluent in Norwegian, including fluent in English, capable to verbally communicate with customers and management. All other Scandinavian languages are a plus
• Excellent communication skills (friendly, positive and efficient)
• Intelligent and pro-active in finding solutions
• Independent and accurate
• Excellent phone voice and skills
• Reliable and high sense of responsibility and urgency
• Ability to operate computer systems (Oracle, CRM & Excel)
• Resistance to stress and ability to prioritize

#LI-EU

#IND123

Operating Company:

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

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