Analista de Serviços Técnicos Junior

Job Description:

  • Realizar atendimento técnico remoto fazendo resolução de problemas via chat, telefone ou videoconferência com clientes e assistências técnicas
  • Realizar atendimento técnico em campo através de acompanhamento remoto de serviços com técnicos de campo, incluindo suporte via telefone, chat ou videoconferência, além da conferência de ordens de serviço das autorizadas no CRM
  • Realizar o monitoramento e diagnóstico via Identificação de falhas, troubleshooting em software, sistema de redes e hardware dos clientes.
  • Realizar suporte aos softwares e equipamentos da unidade de negócio atendida executando a Instalação, configuração e manutenção remota do sistema ScanFlow, Cliniview, OnDemand3D Dental e DTX Clinic
  • Realizar a resolução de problemas e diagnóstico com fabricante através do acompanhamento e monitoramento com o fabricante (Finlândia) dos casos complexos que exigem suporte direto da fábrica
  • Realizar a capacitação de técnicos e clientes para melhor uso dos sistemas e ferramentas da linha DEXIS
  • Administração de chamados via registro, acompanhamento e fechamento de solicitações de suporte via sistema CRM
  • Realizar o envio de peças em garantia, consignado ou contrato, para linhas de IOS e Imagem, via sistema SAP, com acompanhamento de entrega e logística reversa
  • Realizar solicitações de a
  • provação do fabricante para peças e acessórios em garantia
  • Outras atividades poderão ser designadas

Job Requirements:

Pacote office intermediário

Experiência com sistema SAP e CRM

Experiência anterior em atividades relacionadas a suporte e/ou assistência técnica e/ou ao produto.

Desejável Inglês avançado

Formação superior completa em áreas relacionadas

Fácil acesso a região de Moema – São Paulo

Operating Company:

DEXIS

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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Dexis Logo

Operating Company: DEXIS
Location: Moema,São Paulo,BR
Date Posted: June 11, 2025
Req Number: R5023346

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Dexis Logo

HQ: Quakertown, Pennsylvania

DEXIS solutions transform practices and patient smiles with over 200 years of dental expertise, combining leading brands including i-CAT, Gendex, Instrumentarium, SOREDEX, and NOMAD. DEXIS solutions include a full portfolio of award-winning digital solutions from intraoral x-ray to CBCT and intraoral scanning to treatment planning software. Over 150,000 offices globally trust DEXIS. Visit www.DEXIS.com to discover how DEXIS solutions deliver for you.

For more information, please visit our website.


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Dexis Logo

Founded: 1981
Known for: Pioneering premium implant technology
HQ: Zurich, Switzerland

Nobel Biocare is a world leader in implant-based dental restorations – from single-tooth to fully edentulous indications. Built on more than 65 years of continuous innovation and millions of patient stories, we deliver exceptional tools, products, and training. We provide a comprehensive range of high-precision individualized prosthetics and CAD/CAM systems, digital solutions for treatment planning and guided surgery, as well as biomaterials. For the dental professionals we partner with, our goal is to empower them to give quality of life back to their patients. For our team, we provide a culture of belonging where you can grow and be recognized for your efforts and achievements. We never settle for the status quo. We are bold innovators to our very core.

For more information, please visit our website.


Implant Direct Video

About Envista Play Video

About Envista

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

About Envista Play Video

About Envista

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

Our Benefits

Our employee rewards include a competitive benefits package that is a key part of what makes Envista a great place to work.

Benefit programs may vary by jurisdiction, and, in some cases, operating companies. Variations by jurisdiction enable us to take advantage of tax breaks on your behalf, emphasize benefits that you value, compete with local employers, and comply with relevant regulations.

You may be eligible for:

Health Insurance

We provide the resources our employees and their families need to maintain a healthy and happy lifestyle. In the US, this includes comprehensive company-sponsored health, dental, and vision insurance.

It’s never too early to start preparing for retirement. We offer tax-qualified contributions to help you save and invest during your career with Envista.

Income protection helps protect a family against unexpected life events. Depending on jurisdiction, Envista may provide company paid insurance for employees and/or opportunities to purchase such coverage at group rates.

We believe time off is important for employees, their families, and co-workers. We encourage our team to pursue a balanced approach to work, which enables employees to come back energized and engaged. Depending on jurisdiction, we also offer parental, bereavement, sick, vacation, and holidays to take care of you and your loved ones.

 Where possible, we partner with reputable vendors in order to offer high-quality third party services and discounts to our employees. These may include:

  • Home/auto insurance
  • Banking and financial services
  • Financial and physical wellness offerings
  • Employee discounts or reimbursement for select company product offerings

The employee assistance program, where available, provides you and your insured dependents with access to confidential counseling and information services (covering health and wellbeing, financial security, life events, career / workplace assistance matters, legal assistance, and more).

Envista employees have access to a business travel accident insurance plan in the event you experience any business travel inconveniences, security issues, or medical emergencies while traveling on company business anywhere in the world.
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