IT Operations Specialist

Job Description:

Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Manages and deploys internal end user technologies (e.g., SharePoint).

Job Requirements:

Envista is a global family of more than 30 trusted dental brands seeking IT Operations specialist to execute the following actions and events:

Please be aware, this is full time Moscow office position!

REQUIREMENTS:

• Degree: A high school diploma is a must, an associate degree, or bachelor's degree in Information Technology, Computer Science, or a related field is a plus.

• Technical Proficiency: Strong knowledge of Windows, iOS, and Android operating systems. Familiarity with Microsoft Office suite (365), and general networking (TCP/IP, DNS, WINS, DHCP) is essential.
• Active Directory: Familiarity with Active Directory and basic server room knowledge.
• Communication Skills: Excellent written and verbal communication skills. Ability to build and manage strong working relationships with end users.
• Problem-Solving: Strong analytical thinking and problem-solving abilities to diagnose and resolve technical challenges.
• Customer Service: Previous experience in a customer-facing technical support role and working within SLA-driven environments.
• Languages: Fluency in Russian and English, with other languages being a plus.
• Soft Skills: Ability to manage time and priorities effectively, work independently and as part of a team, and deliver high-quality results under pressure.

RESPONSIBILITIES:

• Provide onsite and remote IT support to users. This includes assisting, instructing, informing, and training them on IT-related matters. Scope: GLOBAL, not limited to Russia.
• Support and assist configuring IT appliances, printers, VolP phones, mobile phones, tablets, internet lines and other standard hardware and standard software.
• Act as a local point of contact for IT outsourcing partners and other Global IT business units.
• Operating systems support: Windows, iOS, Android, Mac
• Server room operations: racking, patching, cabling, tape backup change, refresh.
• Assist other IT Teams to assess capacity and requirements locally.
• Incident/request management
• Travelling to other locations where/when needed
• Train new users, conduct regular training sessions, project related training sessions
• AD user administration
• Office 365 technical support
• Ensure effective user communication (IT changes, announcements, reminders)
• Translate documents, training materials and manuals to local language(s).
• IT project assistance and consulting, within the boundaries of this job description.
• Maintain IT knowledge database and create and maintain documentation about hardware and/or software.
• Provide all the relevant and pertinent information when involved in local IT audit processes.
• Disposal of IT equipment and appliances.
• Provide IT consultancy to local management upon request
• Provide best effort IT support for local business events (symposium, conferences, meetings).
• Fluent in Russian AND English, other languages are a plus.
• Ability to manage time and priorities effectively
• Excellent communication skills (written & verbal), also in public
• Ability to build & manage strong working relationships with end users
• Ability to deliver at a high level, even when under pressure, when working both independently and as part of a team
• Ability to translate business needs into IT terms

WE OFFER:

• Competitive base salary (all processes in accordance with RF Labor Code),
• Medical & dental & life insurance, fitness
• International company environment,
• Modern comfortable office in the city center,
• Possibility to collaborate with foreign colleagues and participate in global projects.

Operating Company:

Nobel Biocare

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.