Customer Intelligence Analyst EMEA

Job Description:

The Customer Intelligence Analyst supports CRM initiatives across our Operating Companies in EMEA and is responsible for translating business stakeholder requirements & processes into IT specifications, supports launch and training and helps implementing standard work and the sustainment of CRM:

• Project Management and support of new CRM features, integration and development of standard work

• Handles CRM change requests, in collaboration with technical team in Jira

• CRM power user management to ensure proper communication of new CRM releases within the region

• Develops CRM training material and train OpCo CRM experts (Train the trainer)

• Updating of SharePoint content, translations and communication

• Continuous improvement of data quality through growth-related long-term initiatives

• Builds reports and dashboards using CRM and Tableau

• Perform and document UAT and provide approvals for new CRM releases

• 2nd Level support for regional CRM user roles

• Manages translations process

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

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Job Requirements:

The ideal candidate for this role has:

• 3+ years of experience with CRM in Sales Operations, Customer Support or IT/Analytics, preferably in the medical device industry.

• Strong functional understanding of CRM, Tableau, MDM, ERP and Microsoft Office, specifically MS Excel.

• Has experience with data quality improvement initiatives

• Is highly analytical and a creative problem solver

• A bachelor's degree in a related field is required.

• Strong communication and presentation skills

• Is fluent in English.

Operating Company:

Corporate

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.