IMG Technician

Job Description:

We are looking for an experienced technician to join our DEXIS Diagnostics Service team in France for a temporary contract (approximately 9 months with possibility to extend). IMG Technician will conduct service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. They will further diagnose system failures and determine most cost-effective solution, responding to customer support calls within an assigned territory.

Main Responsibilities:

• Support for hotline calls/CRM cases by all technical means available (phone, remote, video tools, etc)

• Diagnosing and troubleshooting hardware and software issues on DEXIS imaging products

• Intervenes on site to install, repair or maintain the equipment supported by the DEXIS Imaging team.

• Provides Trainings in DEXIS training site or on-site to distributors/end customers and internal technician

• Organization and Monitoring of personal spare parts stock.

• Preparation of quotes, delivery notes and invoices requests.

• Actively fills the CRM according to the requested criteria and any other tools provide by Dexis.

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Job Requirements:

Experience and qualifications:

• Technician specialized in electronics, IT and/or automation.
• BTS training with computer or electronics
• Preferred 2 years of experience in a similar function.
• Excellent in planning and organization
• Engaged self-starter with problem solving skills
• Great communicator and team player
• Valid Driving license B
• Knowledge of SAP software is a plus.
• Knowledge of office tools in a Microsoft Windows environment
• French : Native language, English professional

Operating Company:

DEXIS

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