Representante de Customer Service

Job Description:

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job Requirements:

1. Atendimento ao Cliente:

• Oferecer suporte técnico eficiente e personalizado aos clientes da empresa, via e-mail, telefone ou acesso remoto.
• Registrar e acompanhar os chamados técnicos via CRM, assegurando soluções dentro dos prazos estabelecidos por serviços.

2. Diagnóstico e Resolução de Problemas:

• Identificar e solucionar problemas em software, hardware, redes ou outros sistemas.
• Propor melhorias para evitar recorrência de falhas técnicas.

3. Documentação:

• Criar e manter a documentação técnica de processos, soluções e sistemas, para consulta e padronização de atendimentos futuros.

4.Treinamento e Orientação:

• Oferecer orientação técnica aos clientes ou usuários para utilização adequada dos sistemas/produtos.
• Atuar como ponto de contato técnico, apoiando equipes internas sempre que necessário.

Idiomas necessário: Inglês avançado e espanhol desejável.

Operating Company:

Spark

The Spark™ Clear Aligner System is manufactured by Ormco™, a global leader in innovative orthodontics products. Spark aligners are made with TruGEN™, the latest innovation in clear aligner material. In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility. Working at the intersection of technology and patient needs, you’ll be positioned to drive disruptive thinking and spark your career.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.