Cash Collection Representative I

Job Description:

• Perform daily collection activities and monitor overdue payments from customers.
• Engage in daily collection activities through telephone calls, emails, reminders, and statements.
• Approach customers daily to build and nurture positive relationships.
• Maintain accurate and up-to-date customer details and account records.
• Review and approve customer’s order hold releases.
• Drive necessary actions to improve Days Sales Outstanding and reduce bad debt percentages.
• Collaborate with Sales Managers, Sales Representatives, and Customer Service to discuss customer status and new orders.
• Prepare collection arrangements.
• Handle adjustments, queries, and resolve problems within company guidelines and policy.
• Process customer payments on accounts.
• Perform ad-hoc tasks as required.

Job Requirements:

• Perform daily collection activities and monitor overdue payments from customers.
• Engage in daily collection activities through telephone calls, emails, reminders, and statements.
• Approach customers daily to build and nurture positive relationships.
• Maintain accurate and up-to-date customer details and account records.
• Review and approve customer’s order hold releases.
• Drive necessary actions to improve Days Sales Outstanding and reduce bad debt percentages.
• Collaborate with Sales Managers, Sales Representatives, and Customer Service to discuss customer status and new orders.
• Prepare collection arrangements.
• Handle adjustments, queries, and resolve problems within company guidelines and policy.
• Process customer payments on accounts.
• Perform ad-hoc tasks as required.

Operating Company:

DEXIS

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