Job Description:
Performs collections of delinquent accounts by contacting customers via phone, email, & fax. Fields incoming calls from customers and sales representatives. Resolves issues with incorrect billing amounts and purchase orders. Minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing customers. (Also called Accounts Receivable.)
This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.
#LI-LN1
Job Requirements:
Critical Responsibilities:
- Perform daily collection activities and be responsible for monitoring overdue payments from customers
- Daily collection activities can be telephone calls, emails, sending reminders and statements
- Approaching customers daily to build up the relationship
- Responsible for maintaining the sub ledger of their region
- Maintain accurate and up to date customer details and account records
- Review and approve customer’s hold releases
- Drives necessary actions to improve DSO and bad debt percentages
- In cooperation with Sales Managers and Sales reps and CS discuss the status and new orders of our customers
- Prepare collection arrangement
- Responsible for adjustments, handle queries and resolve problems within company guidelines and policy
- On an ad- hoc basis the employee may be asked to perform tasks not listed here
Critical Knowledge and Qualifications:
- College level (MBO) education in Finance, Accounting or Business or bachelor equivalent education
- Credit collection qualification desirable
- Computer Skills (Office, Oracle/SAP, Outlook)
Critical Skills/technical know-how:
- Fluent in English plus native Portuguese speaker (C1 level), Spanish as a second language highly preferred.
- Other non-native language skills at intermediate level are preferred
- Skilled in using excel
- Knowledge of SAP or Oracle desirable
- Knowledge of credit collections process and use of collection automation tools desirable
- Aptitude for customer orientated and service minded approach
- Collaborative and team orientated approach
Critical Experience:
- Recent graduate or intern experience
- 1-3 years’ experience in similar customer focused roles
- Shared service center experience preferably in a multinational corporate environment
Operating Company:
Corporate
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
