Customer Service Representative for the French market

Job Description:

Job Description

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Dexis is an dental imaging business, currently looking for a Customer Service Representative.

What is your role going to look like?

  • As a member of European team you will be supporting primarelly French market.

  • Act as a primary point of contact for our distributors.

  • Work with or assist cross-functional departments within the company.

  • You will cooperate with the sales team of the related market

  • Big part of your day will be order management- receiving, monitoring, and processing customer orders in Oracle and SAP.

  • You will also handle complaints or any other requests from our clients

  • You can expect receiving requests primarelly via email (CRM) and ocassionally via phone

      #LI-SM1

    Job Requirements:

    What will you bring?

    • Native or close to native level of French and fluent level of English language

    • Experience with order management

    • Customer centric approach

    • Good communication skills (efficient, friendly and positive)

    • Curiosity and drive for continuous improvement

    • Experience or ability to learn CRM and ERP tools

    • Organizational skills and attention to details

    What can you look forward to?

    • WELL certified offices

      • we’re the only office in CEE with Platinum certification in WELL

      • program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature…)

      • initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

    • 25 days of vacation

    • 4 paid personal days

    • Meal vouchers

    • Hybrid work model

    • Contribution to wellness and leisure activities – Multisport and Edenred

    • Retirement plan contribution and life insurance

    • Language courses

    • Employee Assistance Program

      • free consultations in mental health, legal and financial areas for you and your family members

    • Company discounts

    • Attractive work environment in Prague 8 – Libeň

    • Free parking in the office

    Operating Company:

    DEXIS

    Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

    Apply

    Dexis Logo

    Operating Company: DEXIS
    Location: Prague,Hlavni Mesto Praha,CZ
    Date Posted: April 9, 2025
    Req Number: R5022676

    Apply

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    Dexis Logo

    HQ: Quakertown, Pennsylvania

    DEXIS solutions transform practices and patient smiles with over 200 years of dental expertise, combining leading brands including i-CAT, Gendex, Instrumentarium, SOREDEX, and NOMAD. DEXIS solutions include a full portfolio of award-winning digital solutions from intraoral x-ray to CBCT and intraoral scanning to treatment planning software. Over 150,000 offices globally trust DEXIS. Visit www.DEXIS.com to discover how DEXIS solutions deliver for you.

    For more information, please visit our website.


    Implant Direct Video

    Dexis Logo

    Founded: 1981
    Known for: Pioneering premium implant technology
    HQ: Zurich, Switzerland

    Nobel Biocare is a world leader in implant-based dental restorations – from single-tooth to fully edentulous indications. Built on more than 65 years of continuous innovation and millions of patient stories, we deliver exceptional tools, products, and training. We provide a comprehensive range of high-precision individualized prosthetics and CAD/CAM systems, digital solutions for treatment planning and guided surgery, as well as biomaterials. For the dental professionals we partner with, our goal is to empower them to give quality of life back to their patients. For our team, we provide a culture of belonging where you can grow and be recognized for your efforts and achievements. We never settle for the status quo. We are bold innovators to our very core.

    For more information, please visit our website.


    Implant Direct Video

    About Envista Play Video

    About Envista

    Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

    About Envista Play Video

    About Envista

    Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

    Our Benefits

    Our employee rewards include a competitive benefits package that is a key part of what makes Envista a great place to work.

    Benefit programs may vary by jurisdiction, and, in some cases, operating companies. Variations by jurisdiction enable us to take advantage of tax breaks on your behalf, emphasize benefits that you value, compete with local employers, and comply with relevant regulations.

    You may be eligible for:

    Health Insurance

    We provide the resources our employees and their families need to maintain a healthy and happy lifestyle. In the US, this includes comprehensive company-sponsored health, dental, and vision insurance.

    It’s never too early to start preparing for retirement. We offer tax-qualified contributions to help you save and invest during your career with Envista.

    Income protection helps protect a family against unexpected life events. Depending on jurisdiction, Envista may provide company paid insurance for employees and/or opportunities to purchase such coverage at group rates.

    We believe time off is important for employees, their families, and co-workers. We encourage our team to pursue a balanced approach to work, which enables employees to come back energized and engaged. Depending on jurisdiction, we also offer parental, bereavement, sick, vacation, and holidays to take care of you and your loved ones.

     Where possible, we partner with reputable vendors in order to offer high-quality third party services and discounts to our employees. These may include:

    • Home/auto insurance
    • Banking and financial services
    • Financial and physical wellness offerings
    • Employee discounts or reimbursement for select company product offerings

    The employee assistance program, where available, provides you and your insured dependents with access to confidential counseling and information services (covering health and wellbeing, financial security, life events, career / workplace assistance matters, legal assistance, and more).

    Envista employees have access to a business travel accident insurance plan in the event you experience any business travel inconveniences, security issues, or medical emergencies while traveling on company business anywhere in the world.
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