Customer Service Representative (Spanish)

Job Description:

• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.
• Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism 
• Creates and administers quotes based on the instruction of the Sales Representatives
• Provides accurate, valid, and complete information by using the right methods/tools
• Be able to manage large amounts of chats, emails, and other communication channel
• Phone duty- answers telephone calls assuring the highest possible availability on the phone
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follows communication procedures, guidelines and policies
• Performs other responsibilities/duties that may be assigned

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

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Job Requirements:

• Native level of Spanish and fluent level of English language
• Customer centric approach
• Good communication skills (efficient, friendly and positive)
• Curiosity and drive for continuous improvement
• Experience or ability to learn CRM and ERP tools
• Organizational skills and attention to details
• Experience in customer service job is preferred.
• Business level of English is required as well, due to internal communication.
• Excellent communication skills (friendly, positive, and efficient).
• Always maintain a positive and friendly tone with customers.
• Intelligent and pro-active in finding solutions.
• Independent, self-motivated, and goal-oriented working style.
• Excellent phone voice and skills.
• Good organizational and administrative skills, able to multi-task, prioritize and manage workloads.
• Outstanding commitment, reliable, flexible, and able to work in a team.
• Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel).
• Ability to adapt and implement new procedures as required to provide excellent customer service.

Operating Company:

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

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